Returns & Exchanges

At I Am Joy Brand, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unworn condition. Please note that certain items, such as final sale products and intimate apparel, are not eligible for return due to hygiene and safety standards.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original condition.

• 3.
  Ship It Back

  Print the prepaid shipping label provided by our portal and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund to the original payment method within 5-7 business days.